Frequently Asked Questions
We send you a luxury metal handle with your first month's blades and then four replacement blades through the letterbox on the frequency of your choice depending on how often you shave. Add any of our additional products to receive in your next delivery at any time from your account either on subscription or a one-time purchase. Don't forget you can skip a delivery, change frequency or cancel your subscription at any time.
You’ll receive four of our fine, sharp German-engineered blades straight through your door with free contactless delivery, without needing to do a thing! We’ll also send you an occasional free gift with your blade deliveries, so you’ll have a little something extra to look forward to!
We’ll deliver premium quality blade deliveries through your door for just £9.95 a month, all at a frequency that suits you with no strings attached.
You can pause your subscription for up to three months in your account. Click ‘Delivery Schedule’ then next to each product you can click ‘Skip’ and choose the date that you’d like to pause until.
You can edit your delivery frequency for any subscription in your account, just go to your account page and click 'Edit Product'.
To cancel your subscription please email: firstname.lastname@example.org. Please include the email address to your subscription and postcode so we can find your account. We would also love to hear any feedback you have on our products in your email. You will receive a confirmation from our team when your subscription has been successfully cancelled.
Your order will be packed and dispatched the next working day from when you place your order and can take 3-5 working days to arrive. If your package hasn’t arrived within 14 days of placing your order please contact us so we can track your order.
If you have signed up to a subscription that includes monthly deliveries of just blades, these are the size of a large letter and will fit inside your letterbox. If you have added any creams or scrubs, these make the box slightly thicker and will only fit in around 90% of letter boxes. Thickness: 42mm.
Please allow 3-5 working days for your order to arrive after the date payment has been taken. If your package hasn’t arrived within 14 days of placing your order please contact us so we can track your order.
We're sure you’ll love your FFS products, but if not, you can return them to us within 14 days of delivery for a full refund. Simply drop an email to email@example.com within 14 days of receiving your FFS products and we’ll assist you with your return. Our returns address is FFS Beauty, Customer Returns, Unit 8 Heritage Park, Hayes Way, Cannock, WS11 7LT.
In your account page click ‘Billing Information’ then from here you’ll be able to edit your billing address and card details.
When logging in you need to make sure that there’s no capital letters or spaces at the beginning or end of the email. If you’re still having trouble logging in contact us on firstname.lastname@example.org and we can help further.
You can update your address in your account page, click 'Addresses' select the address you would like to change then from here you can edit your address details.
If you’d like to recycle your blades, package them safely and return them to us. Find our more at ffs.co.uk/recycle
Yes, all of our packaging is planet-friendly and can be placed into your paper & card recycling. Our cream tubes can be rinsed out and placed in the plastic recycling and our deodorant tins can be placed in your metal recycling once the lid inner has been popped out & the tin has been rinsed.
No we only accept ffs blades for recycling.
All of our products are manufactured in the UK, except for our blades (Germany) and our wax strips (Spain). Our razor handles are made just 500 yards from our fulfilment warehouse, see more at ffs.co.uk/forfootprintssake
Yes – all FFS products are 100% cruelty-free. The FFS team love getting involved in product testing to bring new products to the market we know will be loved! We never have and never will test on animals. We promise to commit to being 100% cruelty free.
Razors & Blades
Our blades are made of stainless steel with a plastic casing. Stainless steel is the industry standard amongst all razors and blades manufacturers as it delivers increased resistance to corrosion. Nickel is a trace material during the steel making process. It is not an active ingredient in our Stainless steel. The ingredients in the 6 blade peach lube strip are: PEG - 115M, ABS, PEG - 7M, PEG - 100, Cyclodextrin, Tocopherol, CI 77891, CI 18792, CI 65300, CI 77491
We pride ourselves on quality, that’s why our blades are manufactured to the highest standards in the world by the Edgewell
No our strips do not contain aloe vera.
If you would like to order a replacement handle, visit your account where you can add an additional handle to your next delivery or alternatively, drop the team an email to email@example.com.
The bikini blade can be found on the very tip of each blade.
Yes, our blades can be recycled with the FFS recycling scheme. When you are ready to return your used blades, package them safely including your order number (ideally reusing your original packaging) and send them back to FFS (Recycling Centre), Unit 6, Primary Point, Progress Dr, Cannock, WS11 0JF.
Our blades are manufactured by Egdewell Personal Care who make the following claims: No animal based raw materials, No ingredients of animal origin, Manufacturing process does not include materials of animal origin, No animal testing. As such, we suggest that our razors are suitable for vegans.
It is very important to change your blade weekly, we spoke to skin expert and Cosmetic Physician Dr. Karim , who educated us on the bacteria that can grow within your razor head whilst stored in your bathroom. She advised her patients that when shaving they should change their blade once a week. With this information, we recommend you change your blade each week or after 5-6 uses of your blade, to prevent any health risks and for hygiene purposes.
Our blades are suitable for all skin types including the most sensitive of skin. They are made from titanium and also diamond-coated to keep them sharp for as long as possible. They are also designed for easy rinse through and optimally spaced to provide a comfortable shaving experience like no other. Our blades also use a lubricating Vitamin E strip to help the razor glide effortlessly over the skin
We are confident that your FFS razor will last you a lifetime. That’s why we’ve introduced our ‘Lifetime Handle Warranty’ policy! By purchasing an FFS razor subscription, you are automatically activating your Lifetime Handle Warranty with us. To request a new handle replacement, please send a photo of your handle to our team by emailing firstname.lastname@example.org
What is covered:
- Peeling handles (if you discover the coating is peeling, we will replace this for you)
- Faulty elements (we will replace faulty clips, button and grips)
What is not covered:
- Losing/misplacing the razor handle
- New handle design replacement (e.g.: wanting a different colour)
- Damage to the handle caused by neglect (e.g.: dropping the handle from a height)
- Damage to the handle caused by modification (e.g.: not using FFS blades)
Yes, our shave cream, shave scrub and shave balm are certified as cruelty free under Cruelty Free International's Leaping Bunny Programme.
Unfortunately our Shave cream, scrub and balm are not vegan as they contain Manuka honey.
Below is a full list of ingredients found in our shave scrub.
Aqua (Water), Ammonium LaurylSulfate, Juglans Regia (Walnut) Shell Powder,Glycerin, Acrylates/C10-30 Alkyl AcrylateCrosspolymer, Polysorbate 20, Benzyl Alcohol,Cocamidopropyl Betaine, Parfum (Fragrance),Sodium Hydroxide, Salicylic Acid, DisodiumEDTA, Mel (Manuka Honey), Sodium Benzoate,Potassium Sorbate, Butyrospermum Parkii(Shea) Butter, Cocos Nucifera (Coconut) Oil,Prunus Amygdalus Dulcis (Sweet Almond)Extract, Prunus Amygdalus Dulcis (SweetAlmond) Oil, Sorbic Acid, AscophyllumNodosum Extract, Fucus Vesiculosus Extract,Laminaria Digitata Extract, Citric Acid, CitrusLimon (Lemon) Peel Extract, Citrus Nobilis(Mandarin Orange) Peel Extract, HexylCinnamal, Limonene, Coumarin, Linalool,Hydroxycitronellal
Below is a list of ingredients that are found in our award winning shave cream.
Aqua (Water), Glycerin,Polyquaternium-37, Prunus AmygdalusDulcis (Sweet Almond) Oil, Cocos Nucifera(Coconut) Oil, Bis-PEG/PPG-20/20Dimethicone, Hamamelis Virginiana(Witch Hazel) Water, Phenoxyethanol,Butyrospermum Parkii (Shea) Butter,Coceth-7, Amodimethicone, PPG-1-PEG-9Laurel Glycol Ether, PEG-40 HydrogenatedCastor Oil, Alcohol, Panthenol, Parfum(Fragrance), Ethylhexylglycerin,2-Bromo-2-Nitropropane-1, 3-Diol,Mel (Manuka Honey), Trideceth-12,Cetrimonium Chloride, Citrus Limon (Lemon)Peel Extract, Citrus Nobilis (Mandarin Orange)Peel Extract
Below is a full list of ingredients that are found in our shave balm.
Aqua (Water), Cetearyl Alcohol,Glyceryl Stearate, Glycerin, Prunus AmygdalusDulcis (Sweet Almond) Oil, Phenoxyethanol,Butyrospermum Parkii (Shea) Butter, TheobromaCacao (Cocoa) Seed Butter, Sodium StearoylGlutamate, Parfum (Fragrance), Chlorphenesin,Panthenol, Cocos Nucifera (Coconut) Oil,Disodium EDTA, Ethylhexylglycerin, Mel (ManukaHoney), Tocopheryl Acetate, Xanthan Gum,Prunus Amygdalus Dulcis (Sweet Almond) SeedExtract, Sodium Hydroxide, Mannitol,D-Limonene, Ammonium Glycyrrhizate, Caffeine,Zinc Gluconate, Potassium Sorbate, SodiumBenzoate, Citrus Limon (Lemon) Peel Extract,Citrus Nobilis (Mandarin Orange) Peel Extract,Aesculus Hippocastanum (Horse Chestnut)SeedExtract, Hexyl Cinnamal, Limonene,Coumarin,Linalool, Hydroxycitronellal, Citronellol
The ingredients in our deodorant balms are as follows: Rosemary & Bergamot: Sodium bicarbonate, Organic Cocos nucifera (Coconut) oil, Organic Maranta arundinacea root (Arrowroot) powder, Organic Butyrospermum parkii (Shea butter), Organic Aloe barbadensis powder (Aloe vera), Organic Rosemary essential oil, Organic Bergamot essential oil, Organic Geranium essential oil. Tea Tree & Orange: Organic Maranta arundinacea root (Arrowroot) powder, Organic Cocos nucifera (Coconut) oil, Sodium bicarbonate, Organic Butyrospermum parkii (Shea butter), Citrus nobilis (Organic Mandarin orange) peel oil, Melaleuca alternifolia (Organic Tea tree) oil, Cupressus sempervirens (Organic Cypress) oil. Sensitive: Sodium bicarbonate, Organic Cocos nucifera (Coconut) oil, Organic Maranta arundinacea root (Arrowroot) powder, Organic Butyrospermum parkii (Shea butter), Organic Aloe barbadensis powder (Aloe vera).
Yes our deodorant is vegan and cruelty-free.
Our deodorant is handmade from natural ingredients that are 100% organic - it’s free from Parabens, Aluminium, BPAs, Petrochemicals and Palm Oil. It’s also not packaged in plastic, making it better for the environment. Unlike many regular deodorants it doesn’t just mask bad smell, it actually prevents it. And unlike antiperspirants it doesn’t block your sweat glands, meaning that your body can still remove toxins.
It means that none of the ingredients have been sprayed with pesticides or include any additives. All of the ingredients that can be organic are, and ingredients like minerals, salts and clays are in their pure form.
Apply a pea sized amount using your fingertips to underarms, massaging into skin. Rub between fingertips to soften if needed.
Our deodorant should be stored in a cool dark place to keep it at its best. In periods of very hot weather or if you're on holiday, it can be stored in the fridge - allow it to soften a little at room temperature before using.
Hydrogenated Styrene/Methyl Styrene/Indene Copolymer, Paraffinum Liquidum (Mineral Oil), Hydrogenated Microcrystalline Cera (Hydrogenated Microcrystalline Wax), Ricinus Communis (Castor) Seed Oil, Ethylene/VA Copolymer, Rosa Gallica Flower Extract, Phalaenopsis Amabilis Extract, Magnolia Grandiflora Leaf Extract, Gossypium Herbaceum (Cotton) Extract, Helianthus Annuss (Sunflower) Seed Oil, Pentaerythrityl Tetra-Di-T-Butyl Hydroxyhydrocinnamate, Pafum (Fragrance), Citronellol, Geraniol, Cl 77891 (Titanium Dioxide), Cl 15850 (Red 6).
Our strips are suitable for use on the upper lip, chin, middle brow, armpit and outer bikini line. Not suitable for use on rest of face, head, ears, anus, other genital areas or any other body parts. They they are ready to use straight away so there's no need to heat the strips.
We know that everyone’s different when it comes to their skin, so we would recommend testing a small patch first to ensure you don’t experience irritation.
Once you’ve placed your first subscription order with us, you will receive your own unique referral link where you can invite as many friends as you like to join FFS. It’s simple, just send your unique referral link in the group chat and they’ll get their first bag for just £1! As a thank you, we’ll reward you with £5 off your next delivery, Let your referring begin.
No, make sure you refer as many friends as possible because you’ll save money each time on your subsequent deliveries!
No, as soon as your referral is deemed successful, the discount will automatically be deducted from your next box. That means you can enjoy our super close shave for
less each time!
You can find your unique referral code in three places! Either by visiting our homepage, your member portal or via our marketing communications (top tip: keep an eye on your emails for special offers!)
No, your unique referral link is yours for as long as you’re with us! Keep it safe so you can share it with as many friends as possible to save money on your recurring deliveries!
When you’ve successfully referred a friend, you’ll see the discount apply on your next delivery. For further assistance with this, please contact our Customer Services Team at email@example.com
No, currently the points you earn from our rewards programme are valid to be redeemed on shop purchases only. To take money off your subscription order, you can refer as many friends as you like to get £5 off your regular deliveries each time! It’s easy, simply head over to our refer a friend page to get started.
No, points cannot be redeemed on any subscription items.
We have a wide range of eco-friendly shop products that you can redeem your points on including gifting, shaving, body care and hair care essentials. For a full list of items, simply head over to our shop by clicking here.
No, your codes or points will not expire. They’re yours to build on so you can spend them for as long as you’re with us!
No, the codes cannot be double stacked. We recommend that you keep saving your points up so you can redeem more codes on
many other products!
If you’re experiencing issues with applying your code at checkout, please contact our Customer Services Team at firstname.lastname@example.org so that they can assist with this for you!
You can access your points by logging into your rewards page or via our marketing reminders (top tip: keep an eye on your emails for
special points offers!)