1. Agreement to Terms & Conditions

1.1.1 The website www.ffs.co.uk, www.frictionfreeshaving.com, and www.frictionfreeshaving.co.uk is owned and operated by FFS Beauty Ltd, trading as ‘FFS Beauty Ltd’. References to “we”, “us”, “our” or “the website” are references to FFS Beauty Ltd. We are a limited company registered in England and Wales (company number 09390238), and our address for correspondence is: FFS Beauty Ltd, Unit 8 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT. Our VAT number is 216137728. The email address for the FFS Beauty website is: info@ffs.co.uk.  We recommend that you print a copy of these terms and conditions of use ‘Terms & Conditions’ for future reference.

1.1.2 By accessing our website you agree to comply with our Terms & Conditions set out below. If you do not agree to these Terms & Conditions, you must not use our website and exit our website immediately.

1.1.3 Your usage of this website and any Membership and Subscription of FFS Beauty Ltd is at all times subject to these Terms & Conditions as applicable to your use of the website and all applicable laws.

1.1.4 FFS Beauty Ltd has ‘Members’, and ‘Subscribers’. These Terms & Conditions apply fully to ‘Members’, and ‘Subscribers’.  For the purposes of this clause 1.1.4, a ‘Member’ is a user of our website that has requested, and has been provided with, an account to access our website’s internal pages and content after entering personal credentials and information in order to satisfy our internal verification and approval process (and ‘Membership’ shall be construed accordingly), and a ‘Subscriber’ is a Member who purchases a Subscription as defined in our terms and conditions of supply.

1.1.5 Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

1.1.6 There are other terms that may apply to you.  These terms of use refer to the following additional terms, which also apply to your use of our website:

1.1.6(a) Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

1.1.6(b) Our Cookies Policy, which sets out details of the information that we may retain in order to improve user experience. By using our site, you consent to us retaining such information.

1.1.6(c) Our Acceptable Use Policy, which sets out the terms on which you agree to use our site. By using our site, you consent to follow this policy.

1.2 Varying Terms & Conditions

1.2.1 You agree that FFS Beauty Ltd has the right, from time to time, with or without notice to you, to change these Terms & Conditions at our sole discretion.  Every time you wish to use our website, please check these Terms & Conditions to ensure you understand the terms that apply at that time.  The Terms & Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the FFS Beauty Ltd website after changes are made means that you agree to be bound by such changes.

1.2.2 We may update and change our website from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

  1. Your Membership and Membership Plans

2.1 Terms of Membership

2.1.1 You can find the specific details regarding your Membership with FFS Beauty Ltd by logging into ‘My Account’ on www.ffs.co.uk.

2.1.2 New Memberships are currently set to run indefinitely, but you are free to cancel any Subscription associated with your Membership at any time.

2.1.3 We may refuse any application to join FFS Beauty Ltd or receive our services for any reason whatsoever. Please note that by supplying your email address on signing up you grant us permission to contact you via email regarding your account and changes to your Subscription or the services this website offers.

2.1.4 We reserve the right with 30 (thirty) days’ notice to you to change any of the terms of your Membership or your Subscription. Notice will be sent by email to the email address indicated in your account.

2.1.5 To reduce our carbon footprint should you have multiple products on your subscription and the deliveries are scheduled within a close period of time, we will adjust these accordingly for your deliveries to be sent together

2.1.6 With the exception of order processing (currently carried out for us by third party processing agents Stripe) we will not pass or sell your details to any company outside of our group.

2.1.7 Your data may be transferred outside the EEA (European Economic Area).

2.2 Membership Cancellation and Membership Changes

2.2.1 Membership to FFS Beauty Ltd is free. Membership is required if you have an active Subscription and you cannot cancel Membership whilst a Subscription is active.  (See our terms and conditions of supply for information on purchase of Subscriptions and clause 10 for information on cancellation).

2.2.2 PLEASE NOTE - If you move address you must inform us straight away. Any deliveries that are sent to an old address not updated in account page will not be refunded, the responsibility of updating delivery address relies solely with the customer.

  1. Your Subscriptions

3.1 You can find the specific details regarding your Subscription(s) with FFS Beauty Ltd by logging into your “My Account” area on www.ffs.co.uk and clicking on the “Account Details” link.

3.2 Please see our terms and conditions of supply for Subscription information.

  1. Availability of Website

4.1 Our website is made available free of charge.

4.2 Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see above for contact details) and we will attempt to correct the fault as soon as we reasonably can.

4.3 We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

4.4 Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email (info@ffs.co.uk).

4.5 Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those websites or resources and such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 

5 Website Use Terms & Conditions

5.1 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

5.2 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

5.3 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

5.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.5 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. If your password becomes compromised in any way you can change it in the “My Account” area on www.ffs.co.uk or you must contact us immediately at info@ffs.co.uk.

5.6 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms & Conditions.

5.7 You are responsible for configuring your information technology, computer programmes and platform to access our website. You are solely responsible for securing and backing up your content.

5.8 We do not guarantee that our website will be secure or free from bugs or viruses. You should use your own virus protection software.

5.9 We are not responsible for viruses and you must not introduce them.  You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

  1. Copyright and Trademarks

6.1 User Generated Data

6.1.1 In these Terms & Conditions, we use the term ‘User Generated Data’ to refer to any material of any kind that you submit to us, including text, files, images, photos, video, sounds and musical or literary works. It does not include the account information you provide when you register as a member or when you subsequently change that information.

6.1.2 This section of our Terms & Conditions sets out the rights and obligations that you and we have in connection with User Generated Data. If you review or submit User Generated Data you are agreeing to do so on these Terms & Conditions. If you do not want to review or submit User Generated Data on these terms, then you should not do so.

6.1.3 We do not systematically review User Generated Data submitted by users of this website. User Generated Data has not been verified or approved by us. The views expressed by other users on our website do not represent our views or values.  If you wish to complain about information and materials uploaded by other users please contact us on info@ffs.co.uk

6.1.4 We are not responsible for the content of User Generated Data. We make no warranties or representations, express or implied, about User Generated Data, including as to its accuracy or legality. We disclaim all liability in connection with User Generated Data to the full extent permitted by law.

6.1.5 Each time you submit User Generated Data to us, you represent and warrant to us as follows:

6.1.5(a) you own your User Generated Data or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (including copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract;

6.1.5(b) your User Generated Data is not illegal, defamatory, obscene, pornographic, harassing, threatening, hateful, racially or ethnically offensive; does not encourage conduct that would be considered a criminal offence, give rise to civil liability, violate any law and is not otherwise inappropriate;

6.1.5(c) your User Generated Data does not advertise any product or service or solicit any business;

6.1.5(d) your User Generated Data does not identify any individual (including by way or name, address or a still picture or video) under the age of 18 (eighteen) and if User Generated Data identifies any individual over the age of 18 (eighteen), you have that person’s consent to being identified in exactly that way in your User Generated Data; and

6.1.5(e) in submitting your User Generated Data you are not impersonating any other person.

6.1.6 You will be liable to us and indemnify us for any breach of the warranties in clause 6.1.5. This means you will be responsible for any loss or damage we suffer as a result of your breach of such warranty.

6.1.7 We reserve the right, in our sole discretion, to refuse to post or to remove or edit any of your User Generated Data, or to restrict, suspend, or terminate your access to all or any part of this website, particularly where User Generated Data breaches any of the Terms & Conditions and we may do this without giving you any prior notice.

6.1.8 We do not claim any ownership rights in User Generated Data. However, User Generated Data will be considered non-confidential and non-proprietary and by submitting User Generated Data you hereby grant to FFS Beauty Ltd. a non-exclusive, royalty-free, sub licensable, transferable and worldwide license to use, reproduce, modify, prepare derivative works of, display and perform that User Generated Data in any media (including, but not limited to, our website and those websites which we operate by way of a ‘white label’ or ‘co-branded’ service for third parties).

6.1.9 We may link User Generated Data or parts of User Generated Data to other material, including data submitted by other users of the website or created by FFS Beauty Ltd and/or other third parties. We may use User Generated Data for our internal business purposes, for example, to examine trends or categories and to use those in the website or to promote, market or advertise FFS Beauty Ltd and www.ffs.co.uk. We will not sell your User Generated Data to third parties but you acknowledge that we may indirectly commercially benefit from it, for example, by selling third party advertising which appears next to User Generated Data.

6.2 Copyright

6.2.1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2.2 You agree that you will not infringe any rights including intellectual property rights of any person including, without limitation, copying, reproducing or otherwise modifying any material provided as part of your Subscription.

6.2.3 You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.

6.2.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

6.2.5 Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

6.2.6 You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

6.2.7 If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6.3 Trademarks

6.3.1 All trademarks, logos, images, products and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

  1. Payments

Please see our terms and conditions of supply for payment information.

  1. Promotions

8.1 Referral Scheme

8.1.1 We reserve the right, in our sole discretion, to change the value of referral discounts at any time, for both referrers and referees.

8.1.2 All referral purchases are subject to a two-day review period, in which we reserve the right to terminate the referral process, in case of this event, we will notify the referrer via email.

8.1.3 Discount codes can only be applied to one order and only one discount code can be applied per order. In the event of multiple referrals, discount codes are automatically applied to the next order that does not have a discount code applied to it.

8.1.4 Discount codes can only be applied to subscription purchases and will not be valid when used to purchase gift-sets or non subscription items from our shop page.

  1. Delivery and Returns

Please see our terms and conditions of supply for delivery and returns information.

  1. Privacy & Cookies

We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy, Cookies Policy and Acceptable Use Policy. If you do not agree to our policies then you must exit this website immediately.

  1. Cancellation

11.1 If you wish to cancel your Subscription email our Customer Experience team us at cancel@ffs.co.uk. Please provide your name, billing address, details of the order and, where available, your phone number and email address.

  1. Damaged or Defective Items

Please see our terms and conditions of supply for information about damaged or defective items.

  1. No Waiver

If we delay exercising or fail to exercise or enforce any rights available to us under these Terms & Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms & Conditions.

  1. Third Party Rights

14.1 You hereby acknowledge and agree that nothing in these Terms & Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

14.2 In accordance with clause 1.2.1, we may rescind, waive, assign, release or vary any or all of the provisions in the Terms & Conditions in any way without the consent of any third party.

  1. Assignment by Us

You agree that we may assign any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms & Conditions. These Terms & Conditions are personal to you and are agreed to by you for your own benefit and not for the benefit of any other party and you shall not assign, transfer, subcontract or delegate any of your rights and obligations under these Terms & Conditions.

  1. Force Majeure

We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms & Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

  1. Indemnity by you

You agree to indemnify and hold FFS Beauty Ltd, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners and employees, harmless from and against any loss, liability, claim, demand, damages, costs and expenses, including reasonable legal fees, arising out of or in connection with any breach by you of these Terms & Conditions or any violation by you of any applicable laws or the rights of any third party.

  1. Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by FFS Beauty Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. The information on our website is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website. Any reliance you place on such information is therefore strictly at your own risk.

  1. Disclaimer of Warranties and Limitations on Liability

19.1 Whether you are a consumer or a business user:

19.1.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

19.2 If you are a business user:

19.2.1 We exclude all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.

19.2.2 We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

19.2.2(a) use of, or inability to use, our website; or

19.2.2(b) use of or reliance on any content displayed on our website.

19.2.3 In particular, we will not be liable for:

19.2.3(a) loss of profits, sales, business, or revenue;

19.2.3(b) business interruption;

19.2.3(c) loss of anticipated savings;

19.2.3(d) loss of business opportunity, goodwill or reputation; or

19.2.3(e) any indirect or consequential loss or damage.

  1. If you are a consumer user:

19.3.1 Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


19.3.2 If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

19.4 This website and its contents are provided “as is” and on an “as available” basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of or reliance on the content provided on the website or any conduct by users of the website. We reserve the right to deliver products or Subscriptions at our sole discretion. Subject to clause 18.1, we disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.

  1. Applicable Law

20.1 This website is controlled by FFS Beauty Ltd.

20.2 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

20.3 If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.